Best Customer Service Experience

January 25, 2017   |   Author: Searles Staff   |   No comments   |   Categories:

I just recently had the 2017 “Customer Service” bar raised and re-set.

I will not go into the details of the mechanical work, suffix to say I called back twice after my initial appt. for a water pump re & re on my Mercedes ML350.

Chris (all systems stable) was extremely helpful on the first call and more than accommodating with each of my following requests for “add-on”. work.

At the end of the day the work was done on time, under the estimate and I was kept informed at every stage of the progress.(again by Chris) I have been told in the past by a friend who has been taking his vehicles to “Searles” for many many years … this is the place to go !

It would appear he was (is) correct. I will be returning with my Jeep in the near future and see this as my service and repair outfit of choice.

Thank you for the work and the experience team.

 

Cheers  !

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